Responsible for researching and resolving complex and/or escalated member/provider issues received from CMS (CTM complaints), Department of Insurance (DOI), Congressional offices, and escalated executive-level inquiries, etc. Just to name a few!
Qualifications
High School Diploma required
At least 2-5 years experience in Call Center Service.
Knowledgeable in Medicare Part B, D, & C
Other
The anticipate offering an hourly rate of 18 – 27 USD / hourly, depending on relevant factors, including experience and geographic location.
CSRs respond primarily to phone, also fax and online inquiries from health care professionals to assist them through the medication prior authorization process.
Qualifications
High School Diploma required
Must have a reliable high-speed broadband internet connection
Must be hard-wired
Must be able to work between 8 am – pam ESt Monday – Friday
The training Schedule is 9:00 am – 5:30 pm Monday through Friday for 3 weeks and on-the-job training will follow the same schedule. OJT is typically 2 weeks.
Other
The anticipate offering an hourly rate of 17 – 22 USD / hourly, depending on relevant factors, including experience and geographic location.
Customer Service Intake Representative-eviCore-CST
You will serve as the main point of contact for inbound callers as you manage their benefits needs from start to finish.
Qualifications
Currently training in a work-at-home environment, and you will be required to have reliable internet connectivity provided through a wired connection.Â